Terms and Conditions

Welcome to Batta Delivery (Pvt) Ltd. These Terms and Conditions govern your use of our mobile app-based online service. By accessing and using our platform, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the Platform

1. You must be at least 18 years old to use our platform or place orders.
2. You are responsible for maintaining the confidentiality of your account information, including your login credentials.
3. You agree to provide accurate and current information during the registration and checkout process.
4. You may not use our platform for any unlawful or unauthorized purposes.

Ordering and Payments

1. By placing an order on our platform, you are making an offer to purchase the selected products or services.
2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
3. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and fees, to your chosen payment method.
4. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

Delivery

1. We will make reasonable efforts to ensure timely delivery of your orders.
2. Delivery times provided are estimates and may vary based on your location and other factors.

Returns and Refunds

1. Our Returns and Refund Policy govern the process and conditions for returning products and seeking refunds. Please refer to the policy provided within the app for more information.

Intellectual Property

1. All content and materials on our platform, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Batta Delivery (Pvt) Ltd or its licensors.
2. You may not use, reproduce, distribute, or modify any content from our platform without our prior written consent.

Limitation of Liability

1. In no event shall Batta Delivery (Pvt) Ltd, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our platform or the purchase and use of our products or services.
2. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products or services offered on our platform.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Contact Information

For any questions or inquiries about our services or these Terms and Conditions, please contact our customer support team at 077 7700 757.

Refund Policy

1. Nature of Business: Our business operates an online platform, facilitating the delivery of foods,crafts & Groceries  items from local vendors to customers.
2. Refund Eligibility: Customers are eligible for a refund under the following circumstances:

• Defective or incorrect items received: If customers receive items that are damaged, defective, or different from what was ordered, they are entitled to a refund.
• Orders canceled before processing: Customers can cancel their orders before they are processed by the vendor or delivery driver.
• Unsatisfactory quality of products received: If customers are unsatisfied with the quality of the products received, they may request a refund.

1. Timeframe: Customers must request a refund within the same day of receiving the order. This timeframe ensures that issues are addressed promptly.
2. Refund Method: Refunds will be issued via bank transfer through the PayHere payment system. We do not offer cash refunds. This policy ensures a secure and traceable refund process for our customers.
3. Return Shipping: In cases where return shipping is required, the costs will be covered either by the vendor or the delivery driver, depending on the nature of the issue. This policy aims to minimize inconvenience for our customers.
4. Conditions:

• Refunds will only be processed for items returned in their original condition: To qualify for a refund, items must be returned unused and in their original packaging.
• Customers must provide proof of purchase: This helps verify the transaction and ensures a smooth refund process.
• Refunds are subject to approval and verification: All refund requests will be carefully reviewed and verified before processing.

1. Exceptions: There are no products or services that are non-refundable unless explicitly stated otherwise. We aim to provide fair and transparent refund policies to our customers.
2. Cancellation Policy: Orders can be canceled before they are processed. Once the order is processed, cancellation may not be possible. This policy allows customers to make changes to their orders within a reasonable timeframe.
3. Contact Information: Customers can initiate a refund request by contacting us via Batta Delivery at 0777700757. Our customer support team is available to assist with any refund-related inquiries.

Please note that this refund policy is subject to change without prior notice. By using our platform, customers agree to abide by this refund policy.