Privacy Policy

At Batta Delivery (Pvt) Ltd, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile app-based online service. By using our platform, you consent to the practices described in this policy.

Information We Collect

When you use our mobile app-based online service, we may collect certain information about you, including:

• Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
• Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
• Browsing information, such as your IP address, device information, and app usage data, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

• To process and fulfill your orders, including dispatching delivery drivers and providing customer support.
• To communicate with you regarding your orders, provide updates, and respond to inquiries or requests.
• To personalize your experience on our platform and present relevant promotions or offers.
• To improve our app, services, and operations based on your feedback and app usage patterns.
• To detect and prevent fraud, unauthorized activities, and abuse of our platform.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, and delivering orders. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your app experience, analyze app usage, and gather information about your preferences and interactions. You have the option to disable cookies through your device settings, but this may limit certain features and functionality of our app.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be notified to you within the app or through other appropriate channels. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Policy Amendments

Please note that this Privacy Policy is subject to change without prior notice. By continuing to use our platform, you agree to abide by any revisions or updates to this policy.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our customer support team at 077 7700 757.